A Missouri-native, Zac Otero is a true testament that a four-year degree isn’t always an indicator of success. High school dropout, Zac Otero describes how he worked his way up the career ladder from working a blue-collared job working at a McDonalds, a popcorn factory, a grocery warehouse and a meat packing factory before landing a Salesforce admin role. He talks about how he got into this role, what Salesforce is, and how he learned through books before the online platform Trailhead came out.
As a Salesforce admin, Zac clarifies that he is certified to work with Salesforce but he’s not an employee of the company. He works for a public accounting and advising services firm, BKD CPA’s & Advisors.
|Years in Tech||4|
|Lives In:||Springfield, MO|
|Current Job||Saleforce Lead|
[01:40] Zac discusses what Salesforce does as well as terms like Customer Relationship Management (CRM) and Software as a Service (SaaS).
[05:28] Dropping out of homeschool at 16, Zac illustrates Springfield, Missouri being largely manufacturing and agricultural. Discover why he dedicates himself to be a lifelong learner.
[09:10] Coming from a blue-collared background, Zac recalls working at McDonald’s and at a meat manufacturing plant located in a man-made underground cave.
[13:06] Find out the most important realization Zac picked from the variety of jobs he had that sparked his transformation as well as the skill sets he developed along the way.
[15:20] How Zac got into Salesforce – Shout out to his cousin-developer who walked him through it and how anyone can get into it without any background. And so he did!
[18:12] Resources Zap tapped into to learn about Salesforce (remember this was still before Trailhead came out) and his road map for transitioning from manufacturing to tech, learning while working.[22:55] Zac talks about how Trailhead Playground allows you to build and test along with your education pass and the different courses Trailhead offers.
[25:15] How you can become certified as a Salesforce professional and turn this into a job and some role trajectories for Salesforce administration (You actually don’t have to learn how to code!)
[29:52] Zac explains a brief overview of what Zac does in his admin role, an example of a project they’re working on, and strategies Zac did to actually get his first admin job.
[34:15] Zac’s plans for the future in terms of continuing education and evangelizing Salesforce
[36:43] Ruben describes the impact Salesforce has on sales teams and on the management perspective
[39:16] Zac talks about the scale of Salesforce communities around the world, some pieces of advice Zac would give his sixteen-year-old self (which you can learn from big time too!), and how you can overcome the impostor syndrome.
Articles & Mentioned Resources:
The Grapes of Wrath by John Steinbeck